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These Terms of Use and Conditions ("Terms") govern your use of Soraban, Inc.'s ("Company," "we," "our," or "us") website, products, and services, including but not limited to the SaaS platform available at www.soraban.com (collectively, the "Services"). By accessing or using the Services, you ("you," "your," or the "Customer") agree to be bound by these Terms, including our Privacy Policy and any other policies or agreements referenced herein. If you do not agree to these Terms, you are prohibited from using the Services.
These Terms, along with any Order Forms and referenced exhibits, constitute a binding agreement between you and Soraban, Inc. Your use of the Services signifies your agreement to these Terms.
Soraban reserves the right to amend these Terms at its sole discretion. Amendments will take effect immediately upon posting to our website. Your continued use of the Services after such amendments constitutes acceptance of the updated Terms.
Soraban agrees to provide the Services as described in your Order Form. Access credentials for the Services will be issued to your designated administrative users, subject to revocation for misuse.
Support is available as specified in the applicable support exhibit (e.g., email, chat, phone). Response times are outlined in Exhibit A: Support Terms.
You may not:
You are responsible for:
You retain ownership of all data uploaded or entered into the Services ("Customer Data"). Soraban will not monetize, sell, or profit from your Customer Data and will only process it to provide the Services or as otherwise permitted under these Terms.
Soraban reserves the right to use aggregated, de-identified data for internal improvements, diagnostics, and statistical analysis, provided that such data cannot identify you or your customers.
Soraban implements industry-standard security protocols to protect Customer Data, adhering to AICPA SOC 2 standards.
You may request deletion of Customer Data by submitting a formal written request. Soraban will delete such data within 30 days unless otherwise required by law.
All fees are outlined in your Order Form. Soraban reserves the right to charge additional fees for usage exceeding agreed-upon limits.
Invoices are due within 30 days of issuance. Failure to pay may result in suspension of Services. Disputed invoices must be brought to Soraban's attention within 60 days.
Confidential Information includes any non-public information shared under these Terms, including business processes, pricing, and software architecture.
Both parties agree to protect Confidential Information using reasonable care and only use it for purposes expressly permitted under these Terms.
Confidentiality obligations do not apply to information that:
These Terms remain in effect for the duration specified in your Order Form and renew automatically unless terminated by either party.
Either party may terminate these Terms for material breach upon 30 days' notice and an opportunity to cure. Upon termination, Soraban will retain Customer Data for two (2) years unless an earlier deletion is requested.
Soraban warrants that the Services will be provided in a professional manner consistent with industry standards.
THE SERVICES ARE PROVIDED "AS IS," AND ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE DISCLAIMED.
Soraban's total liability is limited to the amount of fees paid by you in the twelve (12) months preceding the claim.
SORABAN IS NOT LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS OR DATA.
Soraban will indemnify you against third-party claims of intellectual property infringement arising from your use of the Services, provided you promptly notify Soraban and allow it to control the defense.
You agree to indemnify Soraban against claims resulting from your misuse of the Services or violation of these Terms.
These Terms are governed by the laws of the State of California, without regard to conflict of laws principles.
All disputes shall be resolved through binding arbitration under the rules of JAMS in San Francisco, California.
You may not assign these Terms without Soraban's prior written consent.
These Terms, along with any applicable Order Forms and policies, constitute the entire agreement between the parties.
All notices must be sent in writing to hello@soraban.com or your registered email address.
Soraban enables accounting firms to send transactional SMS notifications to their clients and authorized users in connection with services provided through the Soraban platform. Messages are sent on behalf of your accounting firm and relate to your existing relationship and ongoing account activity.
Depending on your interactions, you may receive SMS messages such as notifications about new secure messages, requests for documents or questionnaires, reminders related to tax preparation or filing deadlines, updates regarding required actions or workflow status, and security or authentication messages (including one-time verification codes). These messages are service-related and transactional in nature — not sent for advertising or promotional purposes.