You can now send a mass email to only your assigned clients. This is great for letting your assigned clients know that you will be out of town temporarily in advance.
On the Profile page, you can switch on 'Out of Office' which will let your assigned clients see that you are currently out of the office (only if you are the sole team member in the client's conversation). You can also select a team member for Redirect Notifications to, and it will CC all your email notifications to the selected team member while you are away.
You can now include in-line links in the message. Just click Add In-line Link and specify the text and URL to add in the message. This will add an HTML version of the link to the message, but the link will be formatted after you send the message.